Return Policy Generator
Generate a free Return and Refund Policy for your online store or eCommerce website.
This document is a template for informational purposes only and does not constitute legal advice. Consult a qualified attorney for your specific needs.
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How to use this calculator
- 1
Enter your company name, website URL, and contact email.
- 2
Set your return window (e.g. 30 days).
- 3
Choose your refund method and who pays for return shipping.
- 4
Set the effective date.
- 5
Copy or download the generated Return Policy and publish it on your store.
Frequently asked questions
Is a Return Policy legally required?
In many countries and US states, yes — retailers are legally required to disclose their return policy. Even where not mandated, a clear policy reduces disputes and builds customer trust.
What is a reasonable return window?
Most eCommerce stores offer 30 days. Some extend to 60 or 90 days to be competitive. Digital goods and perishables are often excluded.
Should I offer free returns?
Free returns increase conversion rates and customer trust but add cost. Many large retailers (Amazon, Zappos) offer free returns as a competitive advantage. Consider your margins when deciding.
Can I have different policies for different products?
Yes. You can note exceptions (e.g. "Software and digital downloads are non-refundable") within your policy. Just make sure exceptions are clearly stated before purchase.
Free Return and Refund Policy Generator
Why a clear Return Policy matters
A clear Return Policy is one of the biggest factors in eCommerce purchase decisions. Studies show that 67% of shoppers check the return policy before buying. A generous, easy-to-understand policy can significantly increase conversion rates and reduce cart abandonment.
What to include in your Return Policy
Your Return Policy should cover the return window, eligible items, condition requirements, how to initiate a return, who pays shipping, refund timeline, and any exceptions. The clearer your policy, the fewer support tickets you'll handle and the more trust you'll earn from customers.
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Results are estimates for informational purposes only and do not constitute professional financial, medical, legal, or technical advice. Read full disclaimer →