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Return Policy Generator

Generate a free Return and Refund Policy for your online store or eCommerce website.

Generated Document
RETURN AND REFUND POLICY Last updated: [Effective Date] Thank you for shopping at [Company Name]. If you are not entirely satisfied with your purchase, we are here to help. 1. RETURN WINDOW You have 30 calendar days from the date you received your item to initiate a return. 2. ELIGIBILITY To be eligible for a return, your item must be: - Unused and in the same condition that you received it - In the original packaging - Accompanied by the receipt or proof of purchase The following items are non-returnable: - Gift cards - Downloadable software products - Health and personal care items (for hygiene reasons) - Perishable goods - Items marked as "Final Sale" or "Non-Returnable" 3. HOW TO INITIATE A RETURN To initiate a return, please contact us at [Contact Email] with: - Your order number - The reason for return - Photos of the item (if damaged or defective) We will respond within 2 business days with return instructions. 4. RETURN SHIPPING The customer is responsible for return shipping costs. We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipping. 5. REFUNDS Once your return is received and inspected, we will notify you by email. If approved, your refund will be refunded to your original payment method within 7–10 business days. Please note that original shipping costs are non-refundable unless the return is due to our error. 6. LATE OR MISSING REFUNDS If you have not received your refund after 10 business days, please: 1. Check your bank account again 2. Contact your credit card company — it may take time before your refund is officially posted 3. Contact your bank — there is often processing time before a refund is posted If you have done all of this and still have not received your refund, please contact us at [Contact Email]. 7. EXCHANGES We only replace items that are defective or damaged. If you need to exchange an item, contact us at [Contact Email] within 30 days of receiving your order. 8. GIFTS If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, we will issue the refund to the original purchaser. 9. CONTACT US If you have any questions about our Return Policy, please contact us: Email: [Contact Email] Website: [Website URL]

This document is a template for informational purposes only and does not constitute legal advice. Consult a qualified attorney for your specific needs.

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How to use this calculator

  1. 1

    Enter your company name, website URL, and contact email.

  2. 2

    Set your return window (e.g. 30 days).

  3. 3

    Choose your refund method and who pays for return shipping.

  4. 4

    Set the effective date.

  5. 5

    Copy or download the generated Return Policy and publish it on your store.

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Frequently asked questions

Is a Return Policy legally required?

In many countries and US states, yes — retailers are legally required to disclose their return policy. Even where not mandated, a clear policy reduces disputes and builds customer trust.

What is a reasonable return window?

Most eCommerce stores offer 30 days. Some extend to 60 or 90 days to be competitive. Digital goods and perishables are often excluded.

Should I offer free returns?

Free returns increase conversion rates and customer trust but add cost. Many large retailers (Amazon, Zappos) offer free returns as a competitive advantage. Consider your margins when deciding.

Can I have different policies for different products?

Yes. You can note exceptions (e.g. "Software and digital downloads are non-refundable") within your policy. Just make sure exceptions are clearly stated before purchase.

About return policy generator

Free Return and Refund Policy Generator

Why a clear Return Policy matters

A clear Return Policy is one of the biggest factors in eCommerce purchase decisions. Studies show that 67% of shoppers check the return policy before buying. A generous, easy-to-understand policy can significantly increase conversion rates and reduce cart abandonment.

What to include in your Return Policy

Your Return Policy should cover the return window, eligible items, condition requirements, how to initiate a return, who pays shipping, refund timeline, and any exceptions. The clearer your policy, the fewer support tickets you'll handle and the more trust you'll earn from customers.

Return Policy Generator – Utinzo

Learn more from an authoritative source:

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Results are estimates for informational purposes only and do not constitute professional financial, medical, legal, or technical advice. Read full disclaimer →