Return Policy Generator

When does the return window start?

The policy says the customer has the chosen number of calendar days “from the date you received your item to initiate a return”, so it counts from delivery, not from the order date. The same number is reused in the exchanges section.

What happens if I type something other than a whole number of days?

The field reads the leading whole number. “14.5” becomes 14 and “30 days” becomes 30. Zero, negative numbers, empty input and text with no leading digits all fall back to 30. A value of 1 is written as “1 calendar day”.

What changes when I choose “Exchange only”?

Section 5 says the return “will be handled as an exchange for a replacement item of equal value, not as a refund”, section 6 asks the customer to contact you about a missing replacement rather than checking their bank, and section 7 says approved returns are resolved by exchange. With the other methods, section 7 limits replacements to defective or damaged items.

What does the shipping setting control?

It controls one sentence in section 4. “Customer” says the customer pays return shipping and recommends a trackable service. “Store” says you provide a prepaid label at no cost. In both cases the next line still says you are not responsible for items lost or damaged during return shipping, which you may want to reword if you pay for the label.

Which items are marked non-returnable, and can I change them?

The fixed list covers gift cards, downloadable software, health and personal care items, perishable goods, and anything marked “Final Sale” or “Non-Returnable”. It cannot be edited in the tool, so copy the text and remove or add lines. The eligibility conditions (unused, original packaging, proof of purchase) are fixed too.

Can I change the 7–10 day refund timing?

No. The refund timing of 7–10 business days, the 10-business-day follow-up point and the two-business-day response promise are fixed text in the template, not inputs. Change them in the copied document to reflect what your team can actually do.

What does the policy not cover?

Partial refunds, restocking fees, return-by-mail versus in-store, international orders, damaged-on-arrival procedures and warranty claims are not addressed. The gifts section also promises a gift credit for items marked as gifts, even when your refund method is original payment.

How are empty fields and special characters handled?

Blank company, URL, email or date fields print as bracketed placeholders. Whatever you type is inserted as plain text without escaping. The email address appears in several sections, so correct it once in the field instead of editing every occurrence.